Tuesday, May 5th, 2009 at
12:39 pm
You might have a damaged Wii System, Handheld DS, DS Lite or the new DSi console and are wondering how to go about getting it repaired and getting a good job done. Well I thought I’d right a brief article about how and where you go about this.
This is for Nintendo customers based in the UK and Ireland only as we are going to talk about the official Nintendo website and this is the areas they cover.
Logging and sending the console
First log on to the Nintendo repair website. Here you will see the first heading on the page labeled “fast track repair”. You need to click to the right and you will be given a selection of models from which to choose your console. As mentioned above this covers the following; Wii Systems, DS, DS Lite and DSi handheld consoles. If you can’t see your model listed here it’s probably because it’s older and you then need to contact the Nintendo customer services.
Now select continue and you will be prompted to enter the serial number of you console. This is found on the official sticker normally on the base of all units. Make sure you include all the numbers. For example on the Wii the last number is surrounded by a black box but you must include this number. Some people leave this out. The code for the Wii is 11 digits long. Select continue.
The next stage asks you if you are sending back any other items with your console. Things such as adapters, Wii remotes etc. Only send them back if you think they are faulty.
Next Nintendo ask you to include proof of purchase if it’s still in the warranty period. This means al repairs will be done free unless they are exempt. If you need to pay for a repair to be carried out then Nintendo will require payment before the repair is completed. Major faults are charged and £70 and minor faults are £28.
After continuing there is the option to add additional comments which you might like to inform them of. Hit continue and fill out your details, after proceeding your details will be processed in their system and they will send you a freepost label that you use to post them your console. They also provide a username and password on this screen which can be used below.
Tracking the repair progress
After submitting your details the last screen would result in them giving you a username and password. Go back to the home screen and select track repair. Enter your username and password and they will give you the relevant update on how your repair is going. It fairly straight forward.
Other Info
You pretty much just need to wait for them to inform you with the status of repair. If you get stuck at any point then use their FAQ section or failing that there is a help line you can call. The number is 0870 6060247 or email nintendoservicecentre@codestorm.co.uk.
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